Student Support Services
Scoping other UK and International Developments

This report scopes developments, practice and activities aimed at supporting student success in higher education in the other UK countries and internationally. These webpages outline around 70 examples drawn from practice in over 35 institutions in 12 countries. They provide a range of activity across all of the areas identified by the Working Group as important in supporting student success.

The report uses the “learner journey” – from pre-entry to alumnus – and a series of additional categories, identified by the Working Group and suggested by the initial findings, as an organising framework. Clearly these categories are not discrete but they serve as a means of broadly categorising practice and have been cross-referenced as appropriate and practical. Each section could, of course occupy an entire report of its own but the aim of this project was to give a sense of some of the activity in each area. These may be filled out and added to at a later date.

The categories, and sections, are listed below. Click on the links to access practice for each aspect.

A. Strategies and policies for student support
B. Support for students prior to entry
C. Academic/campus orientation
D. Library and information resource services
E. Range and balance of services
F. Engaging students: building student communities and a sense of belonging
G. Academic peer support and mentoring
H. Students associations/unions
I. Use of technology
J. Life and study skills
K. Careers and employability support
L. Service learning - volunteering and the co-curriculum
M. Support for alumni
N. Staff training and development
   
  Acknowledgements